Course curriculum

  • 1

    Policy

    • Overview
  • 2

    College Policies

    • Other policies to be considered
  • 3

    Allegations of non-compliance

    • Allegations of non-compliance and Definitions
  • 4

    Informal Complaints

    • Informal Complaints

    • What type of issues should be reported?

    • Informal Complaints by Students

    • Informal Complaints by Staff

    • Informal Complaints by Parents & other Community Members
  • 5

    Formal Complaints

    • Formal Complaints

    • What type of issues should be reported?

    • What if I am wrong?

    • Anonymous Complaints

  • 6

    Making a Complaint

    • How to a complaint

    • ACC Complaints Form

    • What can I expect after making a complaint?

  • 7

    Investigation Process

    • Investigation Process

    • Complaints Management Flowchart

    • Procedure
  • 8

    Complaints against the Principal

    • Formal complaint against the Principal

    • Procedure for complaints against the Principal

    • Mediation

    • Complaints Management Quiz
  • 9

    Course Completion

    • Copy of Verification