Course curriculum

  • 1

    Policy

    • Overview
  • 2

    Legislations

    • Related Legislation
  • 3

    Definition of Complaint

    • What is a complaint?
  • 4

    Informal complaints

    • What is an informal complaint

    • Who can receive an informal complaint?

    • Receiving an informal complaint

    • What happens if the informal complaint is about me?
  • 5

    Formal Complaints

    • Definition of a Formal Complaint

    • Receiving a formal complaint

    • Formal Complaint Appeal
  • 6

    Complaint Forms

    • Formal Complaint Form

    • Formal Complaint Investigation Form

    • Formal Complaint Appeals Form
  • 7

    Course Completion

    • Complaints Quiz

    • Verification