Course curriculum

  • 1

    Policy Training

    • Policy Statement

    • Procedural Fairness

    • Informal Complaints

    • How do Stakeholders Raise an Informal Complaint?

    • Formal Complaints

    • Making a Complaint

    • Investigating a Formal Complaint

    • Formal Complaints against the Principal
  • 2

    Quiz & Verification

    • Complaints Management Quiz

    • Verification of Compliance