Course curriculum

  • 1

    Introduction

    • Introduction

    • Check For Understanding- Introduction
  • 2

    Module 1- Intercom Overview

    • Intercom Overview

    • Using intercom as a User/Customer

    • Screenshot
  • 3

    Module 2- How To Guide: Basics

    • How To Guide: Basics

    • Check For Understanding- Intercom Basics
  • 4

    Module 3- Communication Guidelines

    • Communication Guidelines

    • Check for Understanding- Communication Guidelines

    • Scenarios- Read these example intercom questions, and select the most appropriate answer
  • 5

    Module 4- Child Safety and Wellbeing

    • Module 4- Child Safety and Wellbeing

    • DE Wellbeing Severity Descriptions

    • DE Wellbeing Contacts for Critical Response

    • Check for Understanding- Child Safety and Wellbeing

    • File Download

    • Section Review
  • 6

    Module 5- How To Guide: Deep Dive

    • How To Guide- Deep Dive

    • Check for Understanding-Intercom Deep Dive

    • Further Questions

    • Intercom Access